Returns, Installation & Product Policies
BLACKBOOST USA — Returns, Installation & Product Policies
1. Returns & Refunds
Eligibility
Return requests must be submitted to info@blackboostusa.com within 30 days of the original purchase date.
Eligible products must be unused, uninstalled, unaltered, and returned in their original packaging with all included components.
The following are not eligible for voluntary returns or refunds:
- Products that have been installed or show evidence of attempted installation.
- Products used, altered, or damaged by the customer or installer.
- Products missing original packaging or included components.
- Return requests submitted after the 30-day window.
- Compatibility issues caused by incorrect or incomplete vehicle information supplied by the customer.
“Voluntary returns” means returns for reasons other than a valid warranty claim or a remedy required by law. The restrictions above do not eliminate legally required remedies for defective, incorrectly supplied, or misdescribed products.
Fees & Shipping
Eligible voluntary returns are subject to a 20% restocking fee calculated on the returned product’s purchase price, excluding taxes and shipping.
The customer pays return shipping. Original shipping charges are non-refundable for voluntary returns.
Restocking fees and shipping deductions do not apply where prohibited by law. Claims involving defects, fulfillment errors, or inaccurate descriptions will be evaluated separately under applicable warranty terms and law.
Return Procedure
- Email your order number and reason for return to info@blackboostusa.com.
- Obtain written return authorization and follow the supplied shipping instructions and deadline.
- Return the product securely packaged with all original components. Use tracked shipping and retain proof of shipment.
- Following receipt and inspection of an eligible return, BLACKBOOST USA will issue the refund to the original payment method within 5–7 business days, less applicable fees. Financial institutions may require additional processing time.
Return authorization is preliminary and does not guarantee a refund before inspection. Do not ship a return without authorization.
2. Vehicle Compatibility & Inspection
BLACKBOOST USA performance components are vehicle-specific. Compatibility may vary by trim, engine configuration, production date, software, emissions equipment, and prior modifications.
The customer must provide accurate and complete vehicle information and review the product’s listed application and specifications before ordering. BLACKBOOST USA relies on that information when fulfilling the order.
The customer and installer must evaluate compatibility with existing modifications and the vehicle’s condition. Compatibility problems caused by incorrect customer information or incompatible aftermarket modifications are not grounds for a voluntary return.
This restriction does not excuse an incorrect product shipped by BLACKBOOST USA or inaccurate fitment representations made by BLACKBOOST USA.
Inspect the product before installation for damage, missing components, apparent defects, and conformity with the order. Report reasonably discoverable concerns before attempting installation. If a concern becomes apparent during installation, stop and contact BLACKBOOST USA.
Do not force, cut, bend, grind, or otherwise alter components to achieve fitment without written guidance. Hidden defects discovered afterward should be reported promptly; installation alone does not eliminate valid warranty or statutory rights.
3. Performance Modifications & Expectations
These products are aftermarket performance modification components. Installation requires mechanical knowledge and may require minor adjustments consistent with applicable instructions.
Modifications may change sound, drivability, mechanical loads, temperatures, pressures, maintenance requirements, and diagnostic behavior. Results depend on vehicle condition, installation, tuning, and supporting modifications.
Subjective dissatisfaction with sound, performance expectations, or personal preference does not, by itself, establish a defect.
No particular performance result or emissions approval is guaranteed unless expressly represented by BLACKBOOST USA. The customer must verify that the intended installation and use comply with applicable laws. This provision does not override BLACKBOOST USA’s express product representations.
4. Check Engine Lights (CEL) & Diagnostic Codes
Installation or use of a performance component may trigger a check engine light, diagnostic trouble code, or other warning depending on vehicle configuration, software, calibration, emissions equipment, installation, and supporting modifications.
BLACKBOOST USA DOES NOT GUARANTEE CEL-FREE OPERATION UNLESS EXPRESSLY REPRESENTED AT THE TIME OF PURCHASE. A CEL OR DIAGNOSTIC CODE ALONE IS NOT PROOF OF A PRODUCT DEFECT AND DOES NOT AUTOMATICALLY ENTITLE THE CUSTOMER TO A RETURN, REFUND, REPLACEMENT, OR REIMBURSEMENT.
TO THE FULLEST EXTENT PERMITTED BY LAW, BLACKBOOST USA ACCEPTS NO LIABILITY OR FINANCIAL RESPONSIBILITY FOR CEL OR DIAGNOSTIC ISSUES CAUSED BY IMPROPER INSTALLATION, EXISTING VEHICLE CONDITIONS, INCOMPATIBLE THIRD-PARTY MODIFICATIONS, OR SOFTWARE OR CALIBRATION CONDITIONS OUTSIDE THE PRODUCT’S EXPRESSLY REPRESENTED COMPATIBILITY.
WHERE A CEL IS AN ACCURATELY DISCLOSED CHARACTERISTIC OF AN OTHERWISE CONFORMING PRODUCT IN THE CUSTOMER’S VEHICLE CONFIGURATION, THE CEL ALONE IS NOT GROUNDS FOR A VOLUNTARY RETURN OR REIMBURSEMENT OF DIAGNOSTIC, LABOR, TUNING, REMOVAL, REINSTALLATION, OR REPAIR COSTS, TO THE EXTENT PERMITTED BY LAW.
The customer must have warnings evaluated by a qualified automotive professional. Do not assume a CEL is harmless, continue operation when damage may result, or disable diagnostic or emissions systems to conceal a warning.
Valid claims involving product defects, fulfillment errors, or inaccurate express representations remain subject to applicable warranty terms and law.
5. Installation Responsibility
Professional Installation
BLACKBOOST USA strongly recommends installation by a qualified automotive professional experienced with the vehicle and product involved.
The customer selects the installer and arranges and pays for installation, inspection, adjustment, maintenance, and required tuning. BLACKBOOST USA does not supervise or guarantee an independent installer’s workmanship.
Customer-Performed Installation
A customer who chooses to install a product themselves accepts responsibility for performing the work safely and correctly, including fitment, compatibility, clearances, fastening, connections, routing, adjustments, and required tuning.
TO THE FULLEST EXTENT PERMITTED BY LAW, BLACKBOOST USA IS NOT LIABLE FOR DAMAGE, FAILURE, LOSS, OR EXPENSE CAUSED BY IMPROPER CUSTOMER INSTALLATION OR FAILURE TO FOLLOW APPLICABLE INSTRUCTIONS AND SAFETY REQUIREMENTS. RESULTING REPAIR, REPLACEMENT, AND LABOR COSTS ARE THE CUSTOMER’S RESPONSIBILITY.
Installation Checks
The customer and installer must verify proper installation and adequate operating clearances, accounting for movement, vibration, heat, and pressure. Necessary checks must be performed before operation and maintained afterward.
Do not install or operate a product that appears damaged, defective, incompatible, or unsafe. Stop work or operation if a concern arises.
6. Installation & Modification Damage
TO THE FULLEST EXTENT PERMITTED BY LAW, BLACKBOOST USA ACCEPTS NO LIABILITY OR FINANCIAL RESPONSIBILITY FOR DAMAGE, FAILURE, LOSS, OR EXPENSE TO THE EXTENT CAUSED BY IMPROPER INSTALLATION, REMOVAL, ADJUSTMENT, TUNING, WORKMANSHIP, UNAUTHORIZED ALTERATIONS, INCOMPATIBLE SUPPORTING MODIFICATIONS, MISUSE, OR INADEQUATE MAINTENANCE.
This includes resulting damage to the product, engine, turbochargers, transmission, drivetrain, cooling or fuel systems, electrical components, wiring, hoses, paint, bodywork, and other property. Rubbing, contact damage, leaks, loose connections, and inadequate clearance are included when caused by these failures.
These responsibilities apply whether work is performed by the customer, an independent professional installer, or another third party. As between the customer and BLACKBOOST USA, the customer bears these costs and must address workmanship disputes with the responsible installer.
7. Associated Costs & Consequential Damages
TO THE FULLEST EXTENT PERMITTED BY LAW, BLACKBOOST USA WILL NOT PAY DIAGNOSTIC FEES, LABOR, REMOVAL, REINSTALLATION, REPAIRS, REFINISHING, TUNING, TOWING, STORAGE, RENTAL VEHICLES, OR OTHER EXPENSES CAUSED BY THE EXCLUDED CONDITIONS DESCRIBED IN THIS POLICY.
TO THE FULLEST EXTENT PERMITTED BY LAW, BLACKBOOST USA SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM INSTALLATION OR USE, INCLUDING LOST PROFITS, LOST INCOME, BUSINESS INTERRUPTION, OR LOSS OF USE.
Approval of a product return, repair, replacement, or refund does not automatically authorize separate diagnostic, installation, or repair expenses. Obtain written approval before incurring expenses for which reimbursement is requested. Lack of prior approval does not eliminate reimbursement rights required by law or an applicable express warranty.
8. Technical Assistance & Claims
Technical assistance or an installer recommendation does not constitute vehicle inspection, supervision of installation, or approval of completed work. An independent installer does not become BLACKBOOST USA’s agent merely through a recommendation.
Report problems promptly to info@blackboostusa.com. Stop operation when safe and take reasonable steps to prevent further damage.
Provide reasonably available order details, vehicle information, photographs, installation records, and diagnostic findings. Preserve relevant components and, where practicable, allow inspection before destructive testing, alteration, or disposal. Document necessary emergency repairs when practicable.
BLACKBOOST USA is not responsible for avoidable additional damage caused by continued operation after a problem is discovered, to the extent permitted by law.
Claim review, technical assistance, or a courtesy remedy does not by itself constitute an admission of liability. These procedures do not shorten statutory claim periods or eliminate nonwaivable remedies.
9. Protected Rights & Policy Interpretation
All exclusions and limitations apply only to the extent permitted by applicable law. Nothing overrides an applicable express warranty or eliminates nonwaivable consumer rights or liability that cannot lawfully be excluded.
Installation, attempted installation, modification, or shipment authorization alone does not eliminate otherwise applicable warranty rights. This policy does not waive legally protected claims concerning defective products or BLACKBOOST USA’s conduct where waiver is prohibited.
If this policy conflicts with an applicable express warranty, the warranty controls to the extent of that conflict. If a provision is unenforceable, the remaining provisions continue to apply where legally permitted.
The policy version accepted for an order applies to that order. Later changes do not retroactively alter accepted terms without a valid agreement.
10. Customer Acceptance & Shipment Authorization
By affirmatively accepting this policy before purchase, the customer confirms that they:
- Reviewed the product description, specifications, and vehicle application.
- Supplied accurate and complete vehicle information.
- Understand this is a performance modification product and professional installation is strongly recommended.
- Understand installation requires mechanical knowledge and may require minor adjustments.
- Understand prior modifications may affect compatibility.
- Understand CEL-free operation is not guaranteed unless expressly represented, and a CEL alone does not establish a defect or entitlement to reimbursement.
- Accept the installation responsibilities and lawful liability limitations stated above.
- Understand the restrictions, fees, and deadlines for voluntary returns.
If BLACKBOOST USA separately requests shipment confirmation and provides this policy, the customer’s affirmative reply also authorizes shipment for the vehicle specified. That reply does not retroactively impose terms absent from the original purchase without valid agreement.
Acceptance does not certify the condition of an undelivered product and remains subject to Section 9.